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MyHome - House Cleaning Services – Taking care of your chores

Important Information about Myhome’s Response to Coronavirus Covid-19

Daniel Andrews has announced Stage 4 lockdown measures so we want to update you on how this affects the cleaning services we provide.

The advice surrounding the Coronavirus (COVID-19) is constantly evolving but we are in touch with the relevant Government departments and will adjust and adapt as the situation changes and we get more clarification.

Our overriding policy is that it is paramount that we follow the rules to the letter as we work together to get through this.

Our priority are those customers that depend on our service and our hardworking staff most of whom rely on Myhome as their only source of income and do not qualify for any government subsidy.

Here is a summary of what the current rules are for cleaning services…

The current government guidelines state that it permissible to ‚Äúoperate Building, cleaning, pest control services where required to maintain the health and safety of Victorians at home or at work‚ÄĚ.

They also state that ‚ÄúResidential and commercial services that were booked before 5pm 3 August and are scheduled to be carried out before 5pm 17th August will be permitted‚ÄĚ.

From what we have learned we can confirm that we can still provide cleaning services for…

Pre-booked Services Рup until 17th of August we can continue to provide services for those jobs that were already booked in and or started before 5pm on the 3rd of August.

Customers Receiving Welfare Support Рall customers who are receiving payments from institutions such as NDIS, TAC or equivalent are permitted to continue.

Customers Who Cannot Clean for Themselves Рall customers who genuinely cannot clean for themselves are permitted to continue with cleaning services. As defining this varies from person to person and situation to situation, we are asking customers to self-assess and only elect to continue with Myhome cleans if they genuinely believe they are unable to clean for themselves.

Customers Who Work in Essential Services Рthis include Doctors, Nurses, Paramedics, the Legal Profession, First Responders and other essential business or Government department workers.

Move Out Cleans Рmove out cleaning services will continue. It has been stated that cleaning services required to allow other essential businesses to continue are permitted. As move out or end of lease cleans are required to ensure the real estate industry continues, they are permitted.

Move In Cleans Рfor move in cleans, we can allow these cleans only if they are required by a Real Estate Agent or if the customer falls in to the category of not being able to do the clean themselves. Customer falling into this category will be required to fill in the relevant online form.

As long as you meet these criteria, we are able to continue to clean your home.

We’ll do our absolute best to be in touch to confirm which category you may fall into and if we are able to continue to clean your home, but please email or phone to inform us if you are in any of the above categories and we will do our best to ensure that your cleaning will continue.

As a reminder, there is an overview (below) of the comprehensive procedures that we have implemented to deliver COVIDSafe cleaning during these exceptional times and also a reminder of the important part we need you to play as well.

As our COVID-19 journey continues, we are ready and proud to be able to play our part to help keep you and your family (and the wider community) COVIDSafe.

Please contact us on 13 22 31 to discuss your needs and make the appropriate arrangements.

Once again, thank you for your support and understanding. We look forward to continuing to clean your home and to helping keep your family COVIDSafe and well as circumstances permit.

10 Steps Myhome are Taking to Keep You and Your Family COVIDSafe

1. COVID-19 Infection Control Training

All our cleaners have completed Department of Health training* for COVID-19 infection control. This is the same training used for care workers across all health care settings, including hospitals, primary care, and aged care.

2. COVID-19 Defence Treatment

Using Hospital Grade Disinfectant, our COVID-19 Defence Treatment is proven to kill Coronaviruses including SARS-CoV-2/COVID-19.

We follow Department of Health guidelines on cleaning all frequently touched surfaces in your home such as door handles, switches, tabletops, and taps.

This service is included free for all Myhome Regular Tri-Colour and Hygienic Deep Clean customers to provide an additional layer of protection.

3. Disposable Gloves

Our cleaners use a fresh set of disposable gloves for every home they visit and clean.

4. Face Masks

All Myhome cleaners use face masks where appropriate when in your home.

5. Fresh Cloths for Every Clean

As a key part of the Tri-Colour cleaning system, our cleaning teams use a fresh set of colour-coded cleaning cloths for every home they clean.

6. Staggered Start Times

We are staggering the start and dispatch time for each cleaner so that we always maintain social distancing.

7. Morning and Afternoon Shifts

To facilitate social distancing, we have introduced morning and afternoon shifts.

Our office-based staff are working reduced hours in the office so that we never have more than two people in any one office area at any one time.

8. Twice Daily Health Monitoring

All Myhome team members are full-time employees. This means we see them twice a day to monitor their health and well-being. Any team member who develops coronavirus symptoms will immediately self-isolate and will be supported by us.

9. Double Hand Washing

Every member of every cleaning team conducts a thorough hand wash procedure when they arrive and leave your home, including hand gel use where appropriate.

10. Tri-Colour Cleaning System

With Unilever, Myhome conducted extensive research into the most effective and hygienic way of cleaning.

We know that this is highly valued by customers and is never more important than at a time like this.

* https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training

What we need from you…

Here is a summary of what we need from you…

  • Coronavirus Symptoms¬†‚Äď if you or anyone in your house has coronavirus symptoms, please contact us immediately as it will not be possible for our team to complete your regular clean until the appropriate time has passed.
  • Self-Isolating¬†‚Äď if you are self-isolating, please contact us now so that we can work out what your cleaning needs are and how we may be able to help at this time. For example, we may be able to swap your next regular clean for a full window clean, after all, when you‚Äôre sitting inside looking out, the last thing you want is to be peering through dirty windows.